Privacy Policy

This Privacy Policy explains how Pro Plumbing Team (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our services, website, or contact us. We are committed to safeguarding your privacy and ensuring your data is handled securely and lawfully in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pro Plumbing Team is a plumbing and heating company based in the UK.

Business Name: Pro Plumbing Team

Business Address: 1 Station Approach, Woodford, Woodford Green IG8 7QE

Email: [email protected]

Telephone: 07713 353279

We act as the data controller of your personal information.

2. Information We Collect

We may collect and process the following types of personal data:

Contact details: name, phone number, email address, home or business address.

Service information: details about plumbing, heating, or bathroom services requested.

Payment information: billing details, bank transfers, or invoice data (note: we do not store card details).

Website usage data: IP address, browser type, cookies, and analytics when you visit our website.

Communications: copies of emails, call records, or messages exchanged with us.

3. How We Use Your Information

We use your information to:

Provide plumbing, heating, and bathroom services.

Process bookings, payments, and invoices.

Respond to enquiries and provide customer support.

Send updates about your service or appointment.

Improve our website, services, and customer experience.

Meet legal and regulatory requirements.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Contract: to provide services you have requested.

Consent: where you have agreed to marketing communications.

Legitimate interests: to improve our services and manage our business.

Legal obligation: to meet accounting, tax, and regulatory requirements.

5. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

Service providers: trusted third parties who assist with accounting, IT, or marketing.

Payment processors: to handle invoices and transactions securely.

Legal authorities: where required by law or in connection with legal proceedings.

6. Data Storage and Retention

We store personal data securely in the UK or the European Economic Area (EEA).

Data is only kept for as long as necessary: typically 6 years for financial records, or until it is no longer needed for service or legal purposes.

After this period, information will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the right to:

Access a copy of your personal data.

Request corrections to inaccurate or incomplete data.

Request deletion of your personal data (where applicable).

Restrict or object to the processing of your data.

Request data portability to another provider.

Withdraw consent for marketing at any time.

To exercise these rights, contact us at [email protected].

8. Cookies and Website Tracking

Our website may use cookies to:

Improve functionality and performance.

Analyse traffic and user behaviour.

Remember your preferences.

You can control cookies through your browser settings.

9. Marketing Communications

We may occasionally send you updates about our services, special offers, or promotions. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

10. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Pro Plumbing Team
Email: [email protected]
Phone: 07713 353279