Privacy Policy
Last updated: April 2026
Who We Are
Pro Plumbing Team operates from 1 Station Approach, Woodford, Woodford Green IG8 7QE. We provide plumbing, heating, and bathroom services across East London and Essex. When we refer to "we", "us", or "our", we mean Pro Plumbing Team.
Information We Collect
We collect personal information that you provide directly when you:
- Fill in our contact or enquiry form
- Call or email us
- Book a service appointment
- Leave a review
This may include your name, phone number, email address, home address, and details about the service you require.
How We Use Your Information
We use your personal information to:
- Respond to your enquiry and provide quotes
- Schedule and deliver services
- Send appointment confirmations and reminders
- Issue invoices and process payments
- Follow up on completed work for quality assurance
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your details with trusted service partners (such as parts suppliers) only when necessary to complete your job.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, this is 6 years from the date of the last service for accounting and warranty purposes.
Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
To exercise any of these rights, contact us at info@proplumbingteam.co.uk.
Cookies
Our website uses essential cookies to ensure proper functionality. We may use analytics cookies to understand how visitors use our site. No cookies are used for advertising or tracking across other websites.
Contact
If you have questions about this Privacy Policy, contact us at:
Pro Plumbing Team
1 Station Approach, Woodford, Woodford Green IG8 7QE
Email: info@proplumbingteam.co.uk
Phone: 07723 144724